Question 1

Where do I park?

Accepted Answer

Pacifica parking can be found in the gravel parking lot across from the Brentwood Bay Lodge, in the section labeled Portside Marina. Additional street parking can be found along Verdier Ave or Brentwood Dr.
(Please DO NOT park in the tiny Portside Marina parking lot on Renouf Lane)

Question 2

Do I have to reserve?

Accepted Answer

We absolutely recommend reserving to ensure we have a boat available for you. While walk-ins are welcome, we do get very busy in the summer and on weekends - it is always best to reserve online.

Question 3

What is provided ?

Accepted Answer

All of our rentals, tours, and lessons include a paddle, PFD, whistle, bailing device (Bilge Pump), and a tow rope (15m long).

Question 4

Do you rent motorized boats?

Accepted Answer

We don't, but we highly recommend renting a small boat from Brentwood Bay Marina, connected to the Brentwood Bay Resort.  Visit our neighbour for a 4 or 8 hour boating adventure. https://brentwoodbayresort.com/small-boat-rentals/ (https://brentwoodbayresort.com/small-boat-rentals/)

Question 5

Accessibility

Accepted Answer

We have a variety of kayaks to suit your needs. If accessibility or mobility is a concern for you, we have a number of sit on top single kayaks available for rental. The Eddyline Caribbean 14 single kayak is an accessible option for those with mobility needs and other accessibility concerns. Specs: Length: 14' / 427 cm Width/Beam: 29" / 74 cm Weight: 50 lbs / 22.5 kg Weight Capacity: 350 lbs / 158 kg
This kayak can be booked under the rental section on our booking page.

Question 6

When does the last rental go out?

Accepted Answer

Our last rental goes out 2 hours before closing.

Question 7

Can I bring my children and dog?

Accepted Answer

Yes we can accommodate children as well as dogs! 
Younger children can either go in a canoe, in a kayak with a parent or in the middle seat of a double kayak.
Older children can either go in a single kayak, double kayak, canoe or on a paddle board depending on what the parent and staff deem suitable.
Smaller dogs can go in the cockpit or hatches of a kayak, in a canoe or on a paddleboard. Larger dogs can either go in a canoe or on a paddleboard.

Question 8

What do I need to bring?

Accepted Answer

We recommend bringing lots of water, sun protection and other clothing appropriate for the weather. Valuables such as keys, wallets and phones can be stored in the office.

Question 9

What do I wear to go kayaking?

Accepted Answer

We recommend dressing for the weather! Be prepared to be active and comfortable. Any non-cotton active wear is ideal as it will keep you cool during the heat, as well as insulated layers in cooler weather or our night-time tours. For sunny weather, we recommend hats, sunglasses and sunscreen.

Question 10

How will I know what time it is out on the water?

Accepted Answer

If you do not have a waterproof watch, we do sell phone cases that you can take on the water with you if you would like to have your phone. If you do not have a watch or phone with you, please ask other people you see out on the water.

Question 11

What wildlife am I likely to see?

Accepted Answer

We see all kinds of wildlife from our Brentwood Bay location! While we can never promise anything, we often see Bald Eagles, many different species of jellyfish, sea stars, harbour Seals, blue Heron, crabs and more!

Question 12

What kayaks do you use for tours?

Accepted Answer

This depends on the type of tour and the weather conditions for that tour. For our Glow Tours and Sunset and Firework tours, we only take double kayaks (2-person) for safety when paddling at night. During day tours, the choice of boats is up to the discretion of your guide based on weather conditions and group ratios. Our guides have to maintain a 1:6 (guide: participant) ratio in double kayaks or a 1:4 ratio in singles. All our kayaks are sea kayaks, made for touring, and equipped with safety features like sealed bulkheads.

Question 13

Can I launch my boat from your ramp?

Accepted Answer

No, we do not allow personal boats (kayaks or paddle boards) to launch from our ramp in Brentwood Bay. If you are wanting to meet up with friends renting from us, there is a public launch site located on the left side of the ferry terminal, next to the Brentwood Bay Resort in Verdier Park.

Question 14

I have a question that is not on this list, how can I contact you?

Accepted Answer

The best way to contact us is by phone (250-665-7411) or by email (customerservice@pacificapaddle.com) ((customerservice@pacificapaddle.com))We are always happy to answer any other questions!

Have any more questions? Email us at:
customerservice@pacificapaddle.com

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Find Us:

Partners:

Have any more questions? Email us at:
customerservice@pacificapaddle.com